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4 locations in South Congress (SoCo)
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Reviews
2.0 Poor
May 2021
Cons:
Flight was delayed and when I got there they told me they gave away my car because I was late. No other cars were available, so we spent the weekend using Uber.10.0 Wonderful
May 2021
Pros:
The staff was friendly, fast, and thorough. The rep walked around the car with me to check for pre-existing damage. My car was clean amd comfortable.Cons:
I rented from an off-airport location due to the low amount of vehicles available in the city. Although Enterprise will "come pick you up", they cannot do that if you're at the airport. So I had to add a $35 Uber ride to the total. The rental was WAY overpriced for a Nissan Altima ($96/day), but they did not have to add a slew of additional fees like the airport places. But the staff were a good group of people. None of that stuff was in their control. I also dropped the car off before they opened. It was weird just leaving the car there, and putting keys in a drop box. I am used to airport locations with 24-hour presence. I never got a phone call or email letting me know they received the vehicle back. I only dropped it off about an hour before they opened, I'm sure it was fine.2.0 Poor
Nov 2020
Pros:
NothingCons:
When i booked the reservation i typed in AUS for Austin airport the first item that popped up was offsite. did not realize it was off site until the day off and on site was out of cars. ended up paying a lot more. Kayak automatically booked my reservation when i was just trying to see the total cost10.0 Wonderful
Jul 2020
Pros:
Yes5.6 Fair
May 2020
Pros:
YesCons:
The AC stopped working less than halfway to my destination. I had to change the vehicle.4.8 Mediocre
Dec 2019
Pros:
Staff was friendly.Cons:
My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.2 locations in South Congress (SoCo)
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1.9 Poor
Jul 2021
8.0 Very good
Mar 2019
Pros:
Staff adapted to unexpected changes well and informed me in a timely manner.Cons:
Would have liked a credit of some sort for the inconvenience of having to go to a different, farther away location to pick up the car. I had to spend more on Uber fare to get there, then walk all over the airport parking lot to get to the rental facility.2.0 Poor
Jul 2018
Cons:
After returning the car I was told there is a crack in the windshield that was never there when I was driving it.10.0 Wonderful
May 2017
Pros:
Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!6.8 Okay
Apr 2017
Pros:
Service was fast.Cons:
Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time, It's safer than alcohol, but if a LEO saw it that could be bad.10.0 Wonderful
Feb 2017
Pros:
Brand new car Counter help very friendly Easy in and out without a line Convenient location for my needs2 locations in South Congress (SoCo)
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Reviews
2.0 Poor
May 2021
Pros:
I was told hours before my trip that the large SUV that I had rented was not available. I was given a mini van and that was my only option. I even called their customer service and the woman on the phone spoke to me like I was trying to get something for free. IF I WANTED TO DRIVE AROUND IN A MINI VAN, I WOULD HAVE RENTED A MINI VAN. The Hertz front desk seemed rude and uninvolved in the customerexperience. This ruined my trip before it even started. I will never rent from Hertz again.Cons:
Everything! From fulfilling the correct rental car contract to the customer service I was provided.2.0 Poor
Apr 2021
Cons:
They did not have any cars available even though I had a reservation.6.0 Okay
Apr 2021
Pros:
The staff was considerate and professional.Cons:
There were specific notices saying that extra cleaning measures were being taken. There was a fingernail clipping sitting right in the cubby above my glove compartment. Hard to reconcile those two things.10.0 Wonderful
Apr 2021
Cons:
A pick up/drop off service would be ideal. Riding the city bus wasn’t too bad though.6.0 Okay
Mar 2021
Pros:
Car ran well. Was affordable.Cons:
Car had an expired inspection sticker, a cracked windshield, and needed an oil change before I returned it. Office seemed suspiciously vacant and customer service was kind yet oddly casual which gave room for doubt as to how protected I was with the rental.2.0 Poor
Jul 2020
Cons:
I wasn’t able to use Hertz because the location were closed and no one would answer the phones. I went to UhaulOne location in South Congress (SoCo)
One location in South Congress (SoCo)
Yes. Based on our information, EASIRENT in Chestnut is the cheapest car rental location in Austin. It is located at Austin-Bergstrom International Airport.
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