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One location in Culebra Airport
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Reviews
4.0 Mediocre
May 2024
2.0 Poor
Apr 2024
2.0 Poor
May 2021
Pros:
They didn’t have the car agreed upon available and tried to charge me more for a smaller compact car.10.0 Wonderful
May 2021
Cons:
Cost2.0 Poor
Apr 2021
Cons:
They didn’t have a car for us even though I booked months in advance8.0 Very good
Mar 2021
Pros:
Drop off was easyCons:
No pavement at the pick up office - you have to drag your suitcases through rocks. No ac area for family, only one person is allowed in the office (makes sense during pandemic), check in takes awhile, other people have to stay outside in the heat. Confusing shuttle service at the airport, local phone number is not provided, no shade in pickup areaOne location in Culebra Airport
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Reviews
8.0 Very good
May 2024
6.0 Okay
May 2021
Pros:
Staff wasn’t so friendly took an hour and a half to get vehicle.Cons:
Staff attitude10.0 Wonderful
May 2021
Pros:
Friendly staff, 20 second dropoff! So easyCons:
Great vehicle, but pricey at $150 per day.6.0 Okay
Mar 2021
Cons:
Took two hours to get a car. I did get a free upgrade though... but not worth two hours!4.0 Mediocre
Mar 2021
Pros:
Drop off was easy. I just pulled it into a space and dropped the keys at the rental desk inside the airport.Cons:
Lots of things could be improved. I reserved the car 3 weeks in advance, and had to wait an hour past the reserved pick-up time to get keys. The excuse was "we're busy." Five minutes after leaving the rental lot, various warning lights came on and remained on/off throughout our week rental. Car could have been cleaner too.4.0 Mediocre
Feb 2021
Pros:
They were nice on the phone and in the end I forgot my wallet and the called us just in time.Cons:
We call to ask about car seats, they said they take care of it. We arrived an hour earlier, se we talked about the car seats again and waited for our allotted time because there were no other cars, no problem there, the problem is that even when we showed an hour later the car was ready they dumped the car seats on us not on the car, and they knew is was 3 car seats, so that's all the luggage, all 3 kids and all 3 car seats, and if we're paying to use the car seats we do expect to see the car seats in the car not at the window, we have rented cars everywhere domestically and abroad amd that's the first time we have to pay, install and carry car seats.One location in Culebra Airport
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Reviews
10.0 Wonderful
Feb 2024
2.0 Poor
Jan 2024
2.0 Poor
Nov 2023
10.0 Wonderful
Apr 2021
Cons:
Car was new, service was great, price was high2.0 Poor
Jan 2020
Cons:
I was never informed that the car couldn’t be taken to St John, where I was staying. That’s part of the Virgin Islands and a short ferry ride away. So I was denied rental upon arrival and then forced to find a very last minute rental from Another agency. Terrible service!8.4 Very good
Aug 2019
Pros:
The staff were very friendly and the pick up was easyCons:
Returning the car took a little longer than expected because the agent has to leave the desk and go inspect the car.3 locations in Culebra Airport
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Reviews
10.0 Wonderful
Apr 2024
4.0 Mediocre
Mar 2024
10.0 Wonderful
May 2021
Pros:
Super convenient. The rental counter was right by baggage claim and the cars were across the street.Cons:
No one was at the lot when I checked in. I don't know if that is unusual. My car had a lot of exterior damage that wasn't marked on the paperwork when I checked out so I was concerned that they know it was pre-existing. I took a video of the car before I left the lot and I haven't had any issues.4.0 Mediocre
Apr 2021
Pros:
NoneCons:
Have the car ready when I arrive and have some staff you are not rude10.0 Wonderful
Apr 2021
Pros:
Easy pickup and drop off.Cons:
Price?2.0 Poor
Mar 2021
Pros:
Arrived at 3pm. Received my car at 9pm. Absolutely ridiculous.Cons:
Severely disorganized. Worst rental experience I’ve ever had.One location in Culebra Airport
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Reviews
6.8 Okay
Apr 2017
Cons:
After miscommunication between their hotline and main office about where and when to drop off my car, the customer service representative proceeded to yell at me and then hang up the phone, leaving me stranded in the middle of San Juan at midnight unsure how to return my car (which was very easy in the end, he just didn't know that I could return it late, which the local office had confirmed earlier that day)10.0 Wonderful
Mar 2017
Pros:
Great customer serviceOne location in Culebra Airport
One location in Culebra Airport
One location in Culebra Airport