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Passenger van |
Compact |
SUV |
Intermediate |
Standard |
Full-size |
2 locations in Louisville
Filters
Reviews
10.0 Wonderful
Feb 2021
Pros:
Staff here are always conscientious about mask wearing, pick-up and drop-off are quick and easy with minimal interactions.9.6 Wonderful
Oct 2020
Pros:
Automobile was perfect (Jeep Grand Cherokee) for my trip. Car return was swift, easy.Cons:
Picking up the car took more time than it should have. Busy, confusion, not sure if my car had Sirium XM or not. I'm used to a full tank of gas rather than 1/2.2.0 Poor
Oct 2020
Pros:
NothingCons:
Could have had vehicle ready on the day promised, could have not uncharged me once the rental arrived.8.0 Very good
Jun 2020
Pros:
The staff was greatCons:
The car was a little scratched up, but other than that the car, the service were great6.0 Okay
Dec 2019
Pros:
Staff member Sarah was very nice.Cons:
The initial car had a broken windshield washer, and I was told there were no other cars available. After a call and a couple of trips back to the car rental place, they were able to find another car. It would have been unsafe to drive a car without a functioning windshield washer especially on snowy roads in Colorado.10.0 Wonderful
Jul 2019
Pros:
Great staff, great value for a one way rental.One location in Louisville
One location in Louisville
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Reviews
2.0 Poor
Feb 2021
Pros:
NothingCons:
You not making me reservations when the store is closed would be a nice start.4.4 Mediocre
Sep 2020
Pros:
Staff friendly, but dont call customer service. I had a hard time communicating with him.Cons:
Pricing, fees after fees after fees...after fees ...6.8 Okay
Aug 2019
Cons:
The guy I picked up from was shady. He nearly kept my debit card and insisted he gave it back to me when it was behind the counter on the floor10.0 Wonderful
Jan 2017
Pros:
Staff was very friendly. The process for the car rental was very smooth. The quality of the car was impeccable.2.0 Poor
Dec 2016
Cons:
The did not have my reservation and tried to rent me a car for 50% more than the price I reserved with Kayak.One location in Louisville
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Reviews
8.0 Very good
Sep 2017
Cons:
There were theft here were no economy cars available and I was told I would have to take a mini van. Fortunately the airport location dropped off some small cars after waiting about 30 minutes.7.2 Good
May 2017
Pros:
The car I eventually was provided was very nice and in line with what I reserved.Cons:
At pickup, the agent at the counter attempted to provide a jumbo sized van in place of the Chrysler 200 (or similar) Standard car I reserved for my trip. When I refused the switch, I was told it was all that was available. I needed to pickup the car and start my trip, so that was both annoying and stressful. After a few minutes, the agent provided a Buick Larcrosse that was very nice, but only after I said that I would cancel and rent from another rental service. Not what a customer wants to deal with for a reserved booking at the start of a planned trip.10.0 Wonderful
Dec 2016
Pros:
Pickup was quick and nice and clean office setting, helpful associate. 1/3 of cost from airport.8.4 Very good
Nov 2016
Pros:
Vehicle was brand new and very clean.Cons:
One man operation. Took forever to get car. The return was much quicker, but they didn't offer any drop off service.9.6 Wonderful
Nov 2016
Pros:
Easy pick up and return at the rental location. Returned a day early without issues adjusting the pricing. The customer service was excellent....Cons:
I ended up with a Ford Expedition. I am more of a GM guy and would have preferred a Suburban, but would have like to be given an option. Overall, the SUV was nice and was not really an issue.2 locations in Louisville
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Reviews
2.0 Poor
May 2021
Pros:
nothingCons:
location cancelled our reservation2.0 Poor
May 2021
Pros:
drop off easyCons:
First Hertz refused to help us when we were arriving 10 min late8.4 Very good
Oct 2020
Pros:
Doug was so nice and helpful. A real professional and genuine good guy.Cons:
It would have been nice if there were actually cars available.10.0 Wonderful
Jul 2020
Pros:
Rental process was quick and easy. Clean car and no issues!Cons:
N/A10.0 Wonderful
Sep 2017
Pros:
Pickup and drop off was fast and easy. The Hyundai Sonata was clean and drove nice - actually got 42 MPG coming back through the mountains.8.0 Very good
Jul 2017
Cons:
Only one person was there to check us in and she was on th phone for 15 min before we got her attention . SKnoxOne location in Louisville
2 locations in Louisville
Pick-up location | Louisville |
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Car types | Van |
Rental locations | 0 |
Airport locations | 0 |