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2 locations in Hilo
Filters
Reviews
10.0 Wonderful
Nov 2021
10.0 Wonderful
May 2021
Pros:
Staff was very accommodating, rental was top notch!Cons:
The website is not very user friendly2.0 Poor
May 2021
Pros:
hertz car rental rep. is very nice. We cancel the booking due to we were not allow to enter HI, we arrived at Honolulu at 05:00am on Monday with hawaiin airline en rout to Hiloi, but we were not allow to unless we agree to be quarantine for 10 day,yet our time to stay in HI only 7 day, so we decided to fly back to Las Vegas the same day, we called hertz car rental and we inform that we need to call expedia.com to get the refund, the 800# weren't answer for 2 day, finally got live person answer and we were to direct to call another #, the number he gave us wes the wrong #. 3 days pass finally talked to the rep. and he said to to confirm with hertz, and they will call back, in short they told us not to expect a refund at all.Cons:
We will not recommend to book anything thru racrental.com, getting a red tape all around, book direct to hertz car rental or any other well known car rental such as avis or enterprise.10.0 Wonderful
Feb 2021
Pros:
YesCons:
They were very fast and efficient.8.0 Very good
Nov 2020
Pros:
The vehicle was ver clean and comfortable.Cons:
The counter person was impersonal and unfriendly.10.0 Wonderful
Jun 2019
Pros:
Ease of picking up and dropping off. Shuttle driver and staff were very helpfulOne location in Hilo
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
They had a car for 1.5 daysCons:
If they had cars available for most or all of my trip8.0 Very good
May 2021
Cons:
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers10.0 Wonderful
Mar 2021
Pros:
Great prices, friendly staff. Very fast and efficient check in and out.Cons:
Nothing, this was the best car rental experience I have every had.10.0 Wonderful
Feb 2020
Pros:
The pick up and drop off at the airport in Hilo was the easiest interaction with a rental car company I've ever had.10.0 Wonderful
Jan 2020
Pros:
friendly staff, good selection of cars8.8 Very good
Sep 2019
Pros:
Very organised, great offer of options, friendly stuff.Cons:
Better understanding of costumers needs.2 locations in Hilo
Filters
Reviews
10.0 Wonderful
Dec 2023
10.0 Wonderful
Dec 2023
8.8 Very good
Aug 2020
Pros:
Friendly, helpful staff.Cons:
The car we reserved was not ready and we had to wait about 30 minutes for them to prep another one. Since we had reserved it online, it should have been available.10.0 Wonderful
Jul 2020
Pros:
Staff very friendly and helpful. Great price through PriceLine.Cons:
All the rental car places in Hilo close at 5pm. I had to rebook my flight after discovering that. They are 5 minutes away from the airport, which is why the price was so cheap. Had to take a cab to pick up the car (I called Enterprise from the airport to inquire about transportation), but they offered me a ride when I dropped off the car, which I didn’t need then. Curious why they didn’t offer me a ride from the airport v10.0 Wonderful
Jun 2020
Pros:
VeryCons:
Nothing6.4 Okay
Oct 2019
Cons:
Not at airport did not pick up or drop off, not 24 hoursOne location in Hilo
Filters
Reviews
10.0 Wonderful
Mar 2021
Pros:
Very friendly, easy going and nice. Getting the car and returning it was easy and niceCons:
Nothing, wish there were deals on pricing9.2 Wonderful
Mar 2018
Pros:
Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.8.8 Very good
Mar 2018
Pros:
Friendly service10.0 Wonderful
Feb 2018
Pros:
Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.Cons:
We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.10.0 Wonderful
Feb 2018
Pros:
Very quick and easy to pick up and return at Hilo. Recommend!10.0 Wonderful
Aug 2017
Pros:
Great service and friendly!Cons:
Nothing great experienceOne location in Hilo
Filters
Reviews
4.0 Mediocre
Mar 2021
Pros:
They were quick to replace the offered car, they were polite and efficient when dropping car.Cons:
Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.