Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
All was good, the only thing was it didn't run on time.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up
Good food and entertainment options. Great Staff that were all welcoming and caregiving.
The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.
There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.
The pilot tried to make up for lost time due to delays that were out of her control. She communicated the issues openly and clearly and made every effort to do what she could to alleviate issues.
The seats are too close together and are smaller than they used to be. Makes for a cramped experience.
The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.
flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.) Lounge was crowded
flight delayed, wait in crowded gate. staff inattentive. had to remind them to get my coat from their closet. not many new movies, media choices were limited (nothing compared to Emirates.)
Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.
There was nothing I didn’t like, prices a little lower would help
Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
Rescheduled after ticket purchased and issued, not 2 or 3 times and not a fourth but by 5 times, by Qantas, that's right, 5 changes! Forcing an overnight stay in Chile and need for visa. Qantas can no longer provide basic services as a national or international service provider. Professionalism is extinct and the provider needs to be mentored and educated in perfecting who to operate as an airline. Qantas is the spirit of Australian dissatisfaction.
Amazing! Was put on the earlier flight and I requested for an aisle seat and was given it. Thanks Qantas!
The entertainment wasn’t playing in the app or online.
Lady was a bit rude during boarding and I was being nice to her.
Why does it have to be painful to fly long distances?
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
Original plane sidelined. Had to wait an hour for replacement.
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.
Food is very bad and entertint not too many options ... flight attendet service is not good
After the morning frenzy of 35 min wait through CLT security at 4;30 AM, it was nice to have a smooth pleasant boarding experience. This 6:30 AM flight was not full. We were able to get seated swiftly and took off promptly. Nice touch they distributed the old fashioned headsets with 8 mm jacks. Snacks were decent and arrival was uneventful.
There was a mistake with the first name we only discovered at security. Air canada was unable to correct it to match then passport since it was booked through an agency. The agency could not correct it either since they need at least two hours to do that. We could not fly and lost a bunch of money. Learned my lesson about kayak.
My flight got canceled. Then AC rebooked me to a next day flight. No compensation no apology. It almost messed up my entire trip and schedule. However, all the unexpepected seems routine and ordinary to AC, so customers need to get used to.
The food was horrible the flying attendance hardly made any checks and the seats were very tied ..
I love air Canada. The staff is so helpful and friendly and attentive. I paid for extra room but chose a ser near a person who took up a lot of space which gave me less space than regular economy, I was sad I did that!
I appreciated the flight was on schedule but the crew told us that the flight would be delayed because of an air craft queue to take off. Instead of us arriving at 11.55pm, we were in Toronto at something past 2am which was a massive disadvantage on my part.
For such a long flight they should offer tea or coffee in between two meals.
No seat assignment . Last on board . Though I would not receive any boarding pass
last minute was rebooked. This rebooking made me miss my connection, added a stop in my itinerary without my approval, and had me arriving 10 hours later to my destination...for a delay that was 2 hours. To boot, my final flight from London to Athens booked me in a middle seat, where I originally booked all aisle seats. This was incredibly uncomfortable for a 24 hour journey and made me incredibly upset.
Did not appreciate “hidden fees” to check a bag for international flight and purchase a seat to be next to my spouse. Won’t choose this airline again.
The flight left over 2 hours late and caused me to miss my connecting flight. Consequently, I missed my cruise ship out of Barcelona. The cost associated with this miss was as follows: Airfare to Sicily Italy to get on the ship TWO days late - $232.30 Taxi from Airport to hotel $35 Dinner at hotel $38 Hotel in Barcelona - $208 Taxi from Sicily to hotel $70 Hotel in Sicily - $148 Prorated time missed on cruise $ 1,143
Kansas City (MCI)United States
Brisbane (BNE)Australia