The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.
They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
The service was fantastic. Not much could be done better
Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try
service was slow, to get water had to press 4-5 times , crew come near but never notice, serving those they like to serve, hope this crew can improve their attentive ness and serve everyone respectfully.
We had a connecting flight which is got delayed they didn’t transfer me to another flight and up I have to by 3 new tickets and I have to pay extra luggage fees cost me rs 100000
For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.
Flight from USA to Dubai was comfortable. There is some serious miscommunication between the staff who does checkin and immigration staff in India. Air Suvidha rules are enforced here as a requirement by the Indian government and without it not allowed to board the flight. The Indian authorities don’t even bother to check it. Please update either side of aisle. Vegetarian food from Dubai to Bombay was not that great at all. It was cold and chewy. Dubai being a hub can provide better options. Staff is very good and took good care of passengers. Please appreciate their hard work.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
The line at boarding was not well organized and managed
Flight was more then 3 hour late and I did not get my luggages
The hard product, food, and service are far superior to their North American counterparts
Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
Just on time arrival and departure would make it great
The flight departed on time and the staff was professional.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence.
I’m unclear why I had to pay extra for assigned seats as Turkish airlines did not honor the seating. We were placed across the aisle from each other on TK 34, and were seated behind one another on TK 694. Because my name was misspelled on e-ticket (Klawiter, instead of Klawitter) I could not log onto website to get the connection gate number in Istanbul. The monitors in the airport were a jumbled mess 1/2 Arabic and 1/2 English.
I will avoid this airline as much as possible. Service was rude, and I don’t think the crew knew how to answer a CALL LIGHT. I pushed my call light on the ohare to Istanbul and the Istanbul to Thailand flight because I was very very thirsty. NO ONE CAME. I pushed it twice! NO ONE CAME! Why have a call light when no one will come? My experience was the WORSE AND I WILL NEVER EVER FLY WITH THIS AIRLINE AGAIN. The cabin crew needs to learn MANNERS AND BE RETRAINED on their jobs on how to be helpful and kind instead of being short with their customers and ANSWER CALL LIGHTS! I honestly wouldn’t be suprised this airline goes out of business.
No wifi at all during the entire flight from Istanbul to Miami.
1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience.
Eine Toilette der Business Class war gesperrt und somit nicht benutzbar.
Etihad broke my suitcase Also over charged me for luggage
Crew was good, boarding mediocre, food choices were limited, seating was not comfortable
Sits are very uncomfortable and food quality should be improved. Alcohol you have to ask and wait for more then 1/2 hrs. Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.
Food and beverage service have rooms for improvement .there were no entertainment facilities available
Short travel duration. However, I had placed meal preference while booking my air ticket but was given vegetarian meal on board. Food was okay. Not so great. Didn't like Spanish eggplant, cold chickpeas salad. No hot soup was available. Everything cold cold only.
Check in was quick and gentleman was very nice and friendly, during flight crew members were polite and attentive, food wasn’t as it should’ve been. Entertainment section needed to be updated i.e add new movies
boarding needs to be streamlined load the back of the plane first
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
Crew was very slow with service esp food and picking up trash. Didn’t even do a last trash pick up before landing Waited 1.5 hours after food to take our trash and was trying to give coffee and tea when they hadn’t yet taken our trays away which was ridiculous esp for people trying to nap or needing to get up to use restroom When someone was sleeping instead of coming back later or skipping them they were trying to shove their stuff on me as if we were related just bc both of us were Indian when I told them clearly no. It was ridiculous.
That was no easy way to get on board in the plane was very hot and I couldn’t talk to the crewmember there super rude and they couldn’t fix the AC. They felt very uncomfortable for 3 1/2 hours flight. I would not use airline next time. Thank you.
Checking in for ongoing flight from Singapore could not be done in the UK. This meant we were not sure whether we had seats together or in the right place. This needs sorting!!
Great except my luggage was. Lost my entire. Trip and I had. To go buy things and waste. Time trying to find. My luggage
I always like to travel with Discover Airlines because of their extraordinary services, comfort, and feel safe.
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
The Lufthansa flight is OK. All the crew is very nice but unfortunately, one man in the crew is very rude. I can’t remember his name, unfortunately during the flight I passed -out and All was very caring without anyone he pushed me to wake up and go he told me he was tied. Thank you. Everyone who carrying me during my Lufthansa flight from LA to Paris.
Plane was late taking off. Baggage was delayed over 2 hrs.
Lisbon (undefined)Portugal
Singapore (SIN)Singapore