Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
Couldn’t request a vegan meal somehow but I noticed other people getting them
United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska
They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up
Good food and entertainment options. Great Staff that were all welcoming and caregiving.
The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.
The jet bridge electricity was out. We were boarding in the dark. No air-conditioning and it was extremely hot. Every person that came out of that jet bridge into the aircraft was profusely sweating. Truthfully, sitting in first class, it was no Hawaiian hospitality. Just a bunch of senior flight attendants are doing their routine over and over.
Liked all aspects except boarding notification. Long delay with little support in knowing about change in boarding gates .
I liked my seat and the boarding was seamless once I arrived at the gate. The food was not good and they didn't have any vegan options. Some of the crew members were lacking empathy or personality
Well organized staff friendly and great attitude. Little awkward and slow to check a bag in Lihue but otherwise a pleasant experience
Extra leg room was nice. The wheelchair situation getting off the plane was a disaster. No wheelchairs or porters were waiting for customers to be picked up when the plane arrive pretty much on time. After about 45 minutes of waiting on the chair service I just walked myself to the luggage claim. Aren't they supposed to know when the planes are going to arrive and land? It was messed up from thr time we landed. No wheelchairs and no porters. Finally After an hour of waiting for them to arrive I walked to the Baggage claim myself. Not a good way to return home from a great Hawaiian vacation.
The flight was so cold from Vegas to Hawaii. Everyone was so cold they put on goodies. They made us buy blankets for $13 each for 4 people. The plane was like an icebox. Now on the way back you made me pay extra so my family can sit together. Will not use you again.
The in flight speakers little touches of humor were entertaining.
The crew was quick and efficient. The flight was uneventful and arrived slightly early.
My seat was broken I couldn’t put it back I have really bad back issues , the flight was 5 hours delayed and there was a drink dude harassing the entire flight
No food or entertainment because it was a short flight. Unfortunately the takeoff was delayed more than an hour