Pros:Almost Nothing
Cons:I rented 2 4-wheel-drive SUV's -- one medium SUV, one full-sized SUV. They claimed they didn't the medium SUV in a 4-wheel drive setup. They charged me an extra $290 to get a 4 wheel drive and I had to upgrade to a full-sized car. They also claimed they didn't have another full-sized SUV in a 4-wheel drive setup. They then found one they said was going to cost me an extra $200. That is a total of $490 extra above the quoted costs. At that point in time -- during the week between Christmas and New Years -- there were no other cars available -- which of course they knew -- so we had no choice but to pay for their unfair and deceptive switch. This is a clear case of "Bait and Switch," which is called a "Deceptive Trade Practice" in Massachusetts, punishable by triple damages, court costs, and attorneys fees. We rented in Wyoming, so I don't know how the Laws of Wyoming treat it. I will contact the Attorney General of Wyoming and see if it is a Deceptive Trade Practice there as well. We inspected both cars upon renting them. The one I was driving had a nick in the windshield and a 3-4 inch scratch in the side, and pock marked front bumper. They initially refused to mark those defects, saying, we don't worry about anything smaller than 2.5 inches. I pointed out that the scratch was 3 to 4 inches long. I insisted they mark them, and over my adamant insistence, they finally marked them. They then supposedly mixed up the two cars on the paperwork, where are names were on the wrong contracts. They said they would fix the paperwork. When my daughter picked up the other car, she also CAREFULLY inspected her car, and did not find ANY defects. When she returned her car, she reinspected her car and found no defects. She asked for a re-inspection, but they refused to do a post-rental inspection. She had to catch her plane, so she had to leave. Two days after returning home, she got notice the windshield of her car had a nick in it. WHAT A FRAUD THEY ARE!!!