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2 locations in Hilo
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Reviews
10.0 Wonderful
Nov 2021
10.0 Wonderful
May 2021
Pros:
Staff was very accommodating, rental was top notch!Cons:
The website is not very user friendly2.0 Poor
May 2021
Pros:
hertz car rental rep. is very nice. We cancel the booking due to we were not allow to enter HI, we arrived at Honolulu at 05:00am on Monday with hawaiin airline en rout to Hiloi, but we were not allow to unless we agree to be quarantine for 10 day,yet our time to stay in HI only 7 day, so we decided to fly back to Las Vegas the same day, we called hertz car rental and we inform that we need to call expedia.com to get the refund, the 800# weren't answer for 2 day, finally got live person answer and we were to direct to call another #, the number he gave us wes the wrong #. 3 days pass finally talked to the rep. and he said to to confirm with hertz, and they will call back, in short they told us not to expect a refund at all.Cons:
We will not recommend to book anything thru racrental.com, getting a red tape all around, book direct to hertz car rental or any other well known car rental such as avis or enterprise.10.0 Wonderful
Feb 2021
Pros:
YesCons:
They were very fast and efficient.8.0 Very good
Nov 2020
Pros:
The vehicle was ver clean and comfortable.Cons:
The counter person was impersonal and unfriendly.10.0 Wonderful
Jun 2019
Pros:
Ease of picking up and dropping off. Shuttle driver and staff were very helpfulOne location in Hilo
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Reviews
8.0 Very good
Sep 2020
Pros:
Employees were so incredibly friendly, vehicle was clean.Cons:
Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.5.2 Fair
Feb 2020
Pros:
Yes, and yes.Cons:
The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.6.4 Okay
Nov 2019
Pros:
Very friendly staff. Good price. Car mechanically ok.Cons:
Car had a lot of scratches and dings. Interior reeked of smoke2.0 Poor
Aug 2019
Cons:
There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.2.0 Poor
Apr 2019
Pros:
Nothing they couldn’t honor our reservation didn’t have a car ready for us...Cons:
They could have let us know in advance if they wouldn’t have a car for us...10.0 Wonderful
Jan 2019
Pros:
Great, fast online process and terrific service at checkin and checkout!One location in Hilo
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Reviews
8.0 Very good
Oct 2023
10.0 Wonderful
Oct 2023
1.9 Poor
Jul 2021
10.0 Wonderful
Apr 2021
Pros:
Let switch drop off after airline messed us up.Cons:
There was definitely a speed sensor that would ding when you went 56 mph. That was super annoying 😒6.8 Okay
Nov 2020
Pros:
The counter person was pretty nice and friendly. The check in and check out was really quick. We love the vehicle because it accommodated our whole family and the purpose for the rental and it was a really smooth and comfortable ride.Cons:
The rental company should have cleaned the vehicle before renting it out. It was really dirty, inside and out, and my daughter found a used, dirty mask, that could have exposed us to Covid!!! There was dirt in the center council and in the storage compartments on the doors, and the vehicle looked like it hadn’t been vacuumed. Also, there were smudges/hand and fingerprints on the windows and center council. We really would expect a higher level of cleanliness during a time like this!!!10.0 Wonderful
May 2020
Pros:
very good staffOne location in Hilo
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Reviews
4.0 Mediocre
Mar 2021
Pros:
They were quick to replace the offered car, they were polite and efficient when dropping car.Cons:
Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.