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One location in New Haven
Filters
Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
8.0 Very good
May 2021
Pros:
Customer service was pleasant2.0 Poor
Jun 2020
Pros:
Nothing Car was dirty took me 45 min to clean it during COVID esp unacceptable previous contract was in glove compartment that says alot drop off was closed for 3 mos had to go to airport as a last resortCons:
Everything car should be clean. We are in the middle of a pandemic. they gave us a drop off that has been closed fo 3 mos again unacceptable. nobody answers your phones this was a horrible experience10.0 Wonderful
Jan 2020
Pros:
The staff was very helpful. Car was clean and ready.Cons:
The location is a little small so it's tough to pull in and out of the location but that's just nit picking because I have nothing else bad to say lol3 locations in New Haven
Filters
Reviews
10.0 Wonderful
May 2024
4.0 Mediocre
Jan 2024
4.0 Mediocre
Dec 2023
2.0 Poor
Oct 2023
8.0 Very good
Sep 2023
2.0 Poor
Sep 2023
2 locations in New Haven
Filters
Reviews
10.0 Wonderful
Dec 2023
6.0 Okay
Oct 2020
Pros:
Good experience. Except needed the car for several more days. Non available at the time. Had to go with Budget rental for the additional time needed.3.2 Poor
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Car was dirty, gas tank was empty, no one there when car returned during business hours2.0 Poor
Mar 2019
Pros:
A Service with a smile in the nicest wayCons:
Nothing4.4 Mediocre
Mar 2017
Pros:
I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.Cons:
Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...