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One location in Oranjestad
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Reviews
10.0 Wonderful
Dec 2023
10.0 Wonderful
Dec 2023
10.0 Wonderful
Aug 2022
10.0 Wonderful
Apr 2022
2.0 Poor
Jun 2021
Cons:
My trip got canceled and I wasn’t able to get a refund. I found that very unfair since I never got the vehicle in the first place.8.0 Very good
May 2021
Cons:
Air conditioning was less than perfect at best2 locations in Oranjestad
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Reviews
8.0 Very good
Mar 2024
5.6 Fair
Jun 2017
Cons:
Vehicle had 63K+ miles and was well used.4.0 Mediocre
May 2017
Pros:
Poor service. May 1st is labor day on the island. None bothered to inform customers that all gas stations would be closed. Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.4.0 Mediocre
Apr 2017
Pros:
It was not expensive, even with the extra insurance.Cons:
Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers. The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.6.0 Okay
Apr 2017
Pros:
Low costCons:
Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.4.4 Mediocre
Apr 2017
Pros:
The car had four wheels and transmission and brakes were working. Office was across street from terminal.Cons:
I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.4 locations in Oranjestad
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Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
Apr 2024
10.0 Wonderful
Mar 2024
10.0 Wonderful
Feb 2024
2.0 Poor
Feb 2024
2.0 Poor
Feb 2024
One location in Oranjestad
Filters
Reviews
10.0 Wonderful
Apr 2021
Cons:
App is not working everyone was very nice the car was great servicebgreat10.0 Wonderful
Feb 2021
Pros:
Great customer service. It was quick to get the car and return it. The price was fantastic and the car suited out needs.Cons:
The car needed new tires and wipers. We had to put air in the tires several times.10.0 Wonderful
Jan 2021
Pros:
Everything went smooth, thanks.Cons:
Nothing.10.0 Wonderful
Nov 2020
Cons:
All was great!One location in Oranjestad
One location in Oranjestad
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Reviews
4.0 Mediocre
Nov 2018
Cons:
When we arrived our reservation was cancelled so Ace never sent the shuttle to the airport. We waited in the rain for 90 minutes. Then we were not told to activate a button on the key fob to deactivate a theft protection and start the car. We spent $30 on tips to strangers trying to start our car.10.0 Wonderful
Aug 2017
Pros:
Great service on both pick-up and drop off10.0 Wonderful
Dec 2016
Pros:
I would definitely use this company again. Staff was friend;y. Service was easy. Price was affordable. A+10.0 Wonderful
Dec 2016
Pros:
Service was greatCons:
Great7 locations in Oranjestad
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Reviews
10.0 Wonderful
May 2021
Pros:
It was very easy to get my rental in Aruba airport. Drop off was even easier.Cons:
Nothing really.10.0 Wonderful
Apr 2021
Pros:
Staff was AMAZING! Super friendly, fast & greatCons:
The speakers in the front didn't work so we couldn't have music on8.0 Very good
Jan 2021
Cons:
Better make and model in the same categoryOne location in Oranjestad
Filters
Reviews
10.0 Wonderful
Apr 2024
8.0 Very good
Apr 2024
4.0 Mediocre
Apr 2024
2.0 Poor
May 2021
Cons:
When we got there, we were told they had no cars left. Not even in a different size. They told us they would bring us to Thrifty, who would match the price. Get to Thrifty and they want to give us a smaller car for $20 more (I'm a big guy, and can't fit into those little lunchboxes they call cars). They refused to come down to the promised price, and then told us it would be an $800 security deposit for damages. They wanted to charge my card $1000. Someone else was having the same problem and they couldn't get a car because they didn't have enough credit available for that. They also only take Visa or Mastercard, no AMEX. Went to look at the car and it was small and old, so we ended up never getting a car. Would NEVER try to rent a car at Dollar or Thrifty again.2.0 Poor
Mar 2017
Pros:
Absolutely NOTHINGCons:
We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!10.0 Wonderful
Feb 2017
Pros:
Service was fast and friendly. We were in our rental very quickly and on our way!