Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again
Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again
Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.
Flight got canceled without any prior information and it caused lot of trouble
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.
I bought Business class ticket but they treated me like economic class. No lounge allowed at check inn I have to take stuff out while other passengers have more than 25 lb in bag. Because I bought tickets from other than airlines . It’s discriminations from airlines to passengers.
Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try
Well emirates since after covid recovery their service became much poorer than before , old planes to some destinations, untrained staff , rude , inflexible, and poor food, this specific flight the plane felt like in the 90s , and staff behavior was rude due to usual incidents in these flights for some destinations, i understand this but they pit everyone at the same basket, a readiness to be rude anytime
Loved the check-in experience. Very friendly staff and not crowded. I did wind up with a middle-middle seat, which was quite uncomfortable. Always appreciate the very professional staff on TAL.
seat didn't fold children noise in the air plain. no foot space
Just on time arrival and departure would make it great
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Traveling is Okay, but staying in Istanbul, specially Wi-Fi in airport terrible.
On line check in needs a lot of improvement. I tried and gave up.
Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.
M pretty much done with kayak and all other booking webs and apps. Scams all around my long trip.. Losing hundreds of $$ in extra charges and delays. Done with Turkish airline too. I will never use Kayak again for any of my bookings in the future!
not enough room not comfortable but no charge for one checked bag and one carryon personal item
Choice of Vegetarian Food in Economy class needs overhaul improvement
The gate was changed at the very last moment and no one informed us. The flight was one hour late and the screen broken, the remote control not working. One toilet was out of order . the other toilets were also not totally functioning, because the washbasin was plugged and the water couldn't flow away.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.
Same but worse than international. The inter African flights are worse.
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
The food really sucks And they really need to work on entertainment The movie selection is herendous .
Hot, uncomfortable and very rough take off and landing. Very regrettable.
Entertainment system poor - couldn't hear, no flight info etc.
Was so glad the the captain kept the air. It’s usually suffocating in there.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
my husband's monitor did not work. there was a visibly ill family in my husband's row.
we had to unexpectedly check a bag, the flight was late getting in
Food was great. They never to add more current entertainment like movies and shows
Front section of economy cabin is better than rear. Paid for seats selected.
Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.
It has been 1 week since arriving at my destination and I still have not recieved my kite surfing bags. Office will not communicate properly on location or when my bags will arrive. No advice on what to do on luggage that has not arrived in over a week. Simply not happy with Kenya airways at the moment.
Excellent. They canceled our flight & put us up for the night. Then upgraded us. We are impressed
On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
My flight from Nairobi to nyc. My seat made noise and moved around. The two toilets in the back didn’t work well cause you didn’t know if someone was in there cause the light didn’t work. The bathroom doors didn’t lock well either, so I walked in on someone. The crew wasn’t quick or super helpful. When I went to get something they were chatting and they would look at me, continue on with their conversation and finally I would interrupt to get a drink.
The flight attendants on this flight were incredible! One even gave me her own dinner when my special meal order wasn’t transferred due to a flight delay! She insisted and I was so grateful. That is going above and beyond! The issue I had with the flight was with Lufthansa support. I missed my connection due to a flight delay and they wouldn’t rebook online, only in person. This took a lot of time and visits to the airport waiting for a Lufthansa agent to arrive 5 hours later than posted and almost paying full-fare price for the new flights and refusal to add my special meal orders. It made for a challenging journey home and I didn’t feel valued as a customer.
I think is one of the greatest most professional airlines I’ve flown with. So sustainable as well!!! The business class is top notch!!!