Rent a Lexus in Arlington

The lady at the counter when I went to pick up the car was super nice. What I didn’t like: my flight got in after 11pm when Avis closed, but I knew that would be a problem ahead of time so I had called and spoken with someone and they assured me that they would wait for me. However I got off my plane and no shuttles were running for Avis and I wasn’t able to get my car that night. I had to wait till almost 7am before one of the shuttles would allow me to get in and for then to take me to Avis.

2.0 Poor

Oct 2023

I was confirmed online, got dropped off and told they had NOTHING available. I had to walk back home in the rain because I had no transportation. I was not given an alternative location or an apology. I'll NEVER go there again even if it is only about 2 miles from me.

10.0 Wonderful

Oct 2022

pick up was easy; extending the rental was easy

8.0 Very good

Mar 2021

Pros:

Staff was friendly and whole process was easy.

4.8 Mediocre

Jun 2020

Pros:

They ran out of cars at my pick up location, told me to go to the airport for my car, and then the airport location said they couldn’t honor my reservation so I paid twice as much.

Cons:

Being able to pick up the car where I wanted to pick it up. Being told the truth at the first location.

5.2 Fair

Apr 2020

Pros:

Yes

Hertz

4.2

Mediocre

11 reviews

Cleanliness

5.2

Comfort

4.8

Pick-up/Drop-off

3.6

Value for money

3.6

One location in Arlington

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Locations in Arlington

1700 Richmond Highway

+1 703 271 5245

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

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Reviews

2.0 Poor

Aug 2019

Pros:

I'm still fuming. At 5 pm the night before my early morning departure on a one way 600-mile road trip, Hertz in Arlington called me to say that they did not have an SUV for me to rent. No car at all, no help finding a replacement and barely an apology. Terrible, terrible service. I am still shocked.

Cons:

Hertz could have made it right. The last-minute rental I was lucky to find from Budget cost almost triple the price, but I had no options. Hertz customer service offered a weak apology and a $50 voucher for my next rental. Very, very poor effort. I expected better from Hertz. Never again!

9.6 Wonderful

Apr 2019

Pros:

Yes, Mike, the Hertz attendant was very good.

Cons:

Not sure.

2.8 Poor

Oct 2017

Pros:

The worst first experience.

Cons:

Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.

8.4 Very good

Nov 2016

Pros:

Like that pick up and drop off is easy because you just use the hotel valet

Cons:

Basic car, I've gotten cars with better features and upgrades from other companies

2.0 Poor

Jul 2016

Pros:

Nothing

Cons:

First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.

9.2 Wonderful

Mar 2016

Pros:

Customer service was excellent and agent was very helpful and diligent.

Cons:

Car was not washed before pick up

120 travelers who rented a car in Arlington gave the car agency they used an average rating of 6.0

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