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The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.

seat didn't fold children noise in the air plain. no foot space

the worst experience we had. they put connection label to our luggages with mistake and we had to wait for 5 hours to pick them up

COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.

My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.

They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours

Better attitude training for staff at airport, better training for flight attendants, better food, don’t put us with all the crying babies that cried nonstop for 12 plus hours.

they were much nicer on this flight. however, my baggage was delayed by one day, and one of my suitcases arrived broken.

My whole body was paining after such long flight. Seats are small. Leg space is too small. Food is good.

I canceled this flight after turkish airlines did not provide any consideration for a death in the family while in Singapore

Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!

Everything great. Just didn’t get my checked bag. Never left Berlin

The bad part was 2 hour delay and we were seating in the airplane it was getting hot and uncomfortable But after they fixed the problem everything went so smooth Crew were amazing very nice polite and caring

The plain was on time. Better seating, better service than Discover. I wish I could used them for my return flight. I have used them before, and they were always good.

Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.

Another 35 min delay landing No apology no communication or acknowledgment about this

The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.

Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.

The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter

Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.

You booked my 7 year old son to sit on his own without his mum and dad in s separate row between two unfriendly adult strangers. The plane was disgusting and dirty, aisles and everywhere sticky. The lounge waiting area was filthy carpet and had insufficient seats so we had to sit on it to wait for 35 minutes and my 7 year old sone played on this filthy lounge carpet. The outside of the plane appeared clean. The pilot was helpful with the route and what to expect weather etc.

With stairs on a rainy tarmac, EasyJet flights are ok for younger travelers with backpack only. Seniors with mobility issues find it challenging 😰. However, the crew and disability assistance folks at both ends eased that discomfort as much as possible for their various roles. Kudos to airport and EasyJet employees for their kind service.

Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet

Nothing flight was on time, and we boarded and disembarked easily

Staff were lovely. Seats could be wider/ more comfortable and late taking off

50 minute of delay on a flight scheduled after 22pm is really annoying. This was even the only flight departing from Frankfurt Hahn on that evening so the delay was inexcusable

Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.

We missed the flight due to very slow security control and lack of last call announcement. We only found out at the gate that the gate is closed. Altogether 14 or 15 people missed the flight FR4500 from Cologne to Dublin.

Everything went according to plan. Check in, boarding etc all were very efficient.

Perfect timing, perfect departure, lovely crew on the ground and in the air.

3 hours delay, non comunicated until past the time of original boarding, no assistance, witnessed land crew shouting at a passenger

Good flight. Take off a little late but make up the time

very delayed boarding; the crew started the service extremely late and everything felt like they didn't want to be there and do their jobs; the pilot changed her mind about landing :))))))))) and we spent 10 more minutes circling around the airport before landing, eventually!!! lack of communication = lack of professionalism. she could have said 'ladies and gentlemen, due to us having taken off very late, we have lost our landing permissions and we'll have to wait some more', but she chose to shut up. big mistake that reflects poorly on the airline and herself.

Everything’s went straight forward, no issues, good service and friendly crew

Letting people wait outside for boarding in the rain and almost 0 degrees for a high temperature destination is very customer unfriendly

Late again. 3 out of 4 late. One cancelled flight and one lost bag.

Charged an extra 65 pounds for overweight suitcase, Not told how much overweight but had no choice but to pay the price. Compare to Delta Airlines where I flew internationally a few days before with this suitcase and no extra charge by Delta. Comfort was horrible. I am just under 6 feet tall, and good that the flight was only 1 1/2 hours, because my knees were in the seat back in front of me the whole flight. I felt that my knees were part way up to my chest. No reason to have the seats that close. I will say to the positive was the flight crew, very friendly and efficient.

Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well

In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.

The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.

The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.

Horrible experience! We sat in the plane at the gAte and had a delay of about 4 hours! Captain said it was due to the tug not being able to disengage from the aircraft . When we finally took off it was evident that we had missed out connection and tbough BA rebooked us on a later flight it caused us to miss an orientation meeting and dinner in Geneva. Once in the second flt from gatwick to Geneva we again were delayed( again sitting in the plane )for an hour after boarding waiting for apparently an air traffic problem to resolve. Another annoyance was paying seat fees twice to upgrade our seats towards the front of the plane to ensure overhead cabin space and were told at the gate they are boarding from the rear! This should be stated when making reservations!! On the first flight from Jfk there was a sick person on board snd they asked for assistance. For the rest I of the flight a person kAyed on the glue if the planes covered in blankets . Very unsettling to say the least!I have several flights booked with BA and I’m seriously rethinking this. Kathleen Ditta

Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were

It was good but it got bad when they cancelled my flight to rochester and couldn’t get me in any flight even for the next day they said i will be a standby.

Crammed seats for a 9 hour flight. Entertainment selections very limited