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On 2 different flights the wifi was horrible and there was no drink or snack service.

Seats were broken in premium select and so was monitored on my seat and other people around me

The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.

Terrible. Do not book a trip with Delta to Roatan

Horrible. First delta flight was delayed. I ran to my connecting flight and arrived to the gate 13 mins before departure. I told the gate agent “I’m here”, she told me flight was closed while giving my already confirmed seat to an stand by passenger. I said again “madam, I’m here with my confirmed seat” and she said “no you’re not here@ and gave two stand by people a boarding pass and let them board. I asked “madam, why do you do that?”, and she repeated “you’re not here”. That was very rude. I’m disappointed of delta. It used to have a good customer service. Things have changed, but not for good.

It's OK. Engine was noisy. The flight was super late. I mean 4 hours late. That is unheard of.

The A330-200 was showing its age but otherwise this was a pleasant flight with friendly crew. The meals/snack provided were pretty good.

Boarding super slow with people allowed to linger in aisles

Was a great smooth flight from Detroit to San Diego.

Lost luggage! No representative of the airline present at the airport. Air France contracted the service out to a 3rd party service. The service has no ability to track the missing bag or provide a time frame on its arrival.

Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

They charge me for luggage which is was included on the ticket

Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

Food could have been better especially the breakfast. Overall it was a good flight

No bording was given for next trip on same carrier, food was very moderate.

Lost luggage, 2 bags were badly damaged and one of the bags came open.

A couple of minor delays in boarding but very professional and efficient staff.

Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet

Overall great flight experience- on time, lots of food and movies.

Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

The WiFi didn’t work. The screens for movies were sticky and didn’t have a lot of options.

NEVER TOOK THIS FLIGHT. LUFTHANSA CANCELED THIS FLIGHT WITHOUT ANY NOTICE. We were rerouted through Chicago on United airlines with a layover of five hours and then on American Airlines to St. Louis. The United club lounge in Chicago is good but there is no shower unlike Bangalore 080 lounge

Plane was old and the persons chair in front wasn’t easy to move up so he had it back most of the flight including during meals. The touchscreen was not working well and selections weren’t good. First time on a flight I really had a hard time finding something to watch. The crew was great and without them, it would have been a bust. Pilot got us there in record time.

No entertainment, no food or beverage included… Price like Lufthansa, “comfort and service” from Eurowings.

I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.

My flight from Bengaluru to Hyderabad was excellent. Vistara did a great job 👏 Domestic flight is much more better than international .

Great crew helped a great deal during flight as was not feeling well.

Worst airline in the world, will never travel in it again.

Well Is extra charge for everything and other companies include that and the price.

I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.

Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.

The flight was nearly empty so we were welcomed to spread out and relax. There was some turbulence but nothing too scary. The crew was lovely!! They engaged in conversation and were very friendly! The food is terrible!!! Horrible wooden utensils, they barely pierce the food or cut anything. I sat in basic economy and was very comfortable. Customer service at the desk was polite and helpful.

Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.

There was a medical emergency and required extensive wait for offloading after a long flight. Curious to see if there are other ways that it could have been more effective.

The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.

4 hour technical delay. Cancelled second meal. Crew and flight were great.

Messed about all day by airport staff. BA staff onsite refused to help, while we were with airport police regarding a theft. Had to pay £300 for new flights, and the new flight was 3 hours late leaving. Horrific

My flight was late from Rome to London so missed the connection for BA flight to Chicago . Was put up @ hotel & fed . Next morning flight to Chicago was late so missed my connecting flight on SW to Phoenix. Had to rebook for next day on SW @ additional fare of $600 for wife & l . Will miss today’s NFL playoff games while in flight . It’s 5 degrees F in Chicago right now . Thought the food on BA economy was the worst I’ve had on a transatlantic flight . The crew was very nice

Flight delayed over 3 hours due to weather and atc. Very poor handling by boarding crew Poor service. Left standing for ages in line with no updates. ba could do much better

They canceled my flight denver-London I end up leaving day earlier and missed all my work commitments and had 10 minutes to pack.