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11 locations in Mexico City
Locations in Mexico City
Filters
Reviews
2.0 Poor
Jan 2024
4.0 Mediocre
Feb 2021
Pros:
Car was clean and relatively new.Cons:
Car had no gas in it when picked up. (Red light on). One of the wheels didn’t have air pressure with pressure notification light on at pick up. No credit was given when car was returned with Kore than half tank more at return. Credit card info was stolen from the system by someone who was trying to charge the card for other purposes.5.2 Fair
Mar 2020
Pros:
Clean and new carCons:
Quicker pick up and drop off Cheaper insurance options5.2 Fair
Jan 2019
Pros:
The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.Cons:
When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.2.0 Poor
Dec 2018
Pros:
NothingCons:
I was not notified and my time wasted6.8 Okay
Nov 2018
Pros:
Pickup and drop off were easy. Car fit our group. Decent gas mileage.Cons:
Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.6 locations in Mexico City
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Reviews
2.0 Poor
May 2021
Pros:
Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:
I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico City2.0 Poor
May 2021
Pros:
nothingCons:
there was no availability for cars when I got there2.0 Poor
Apr 2021
Cons:
Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.2.0 Poor
Mar 2021
Cons:
Did not have a car reserved for me, had my reservation but said they don’t hold them through this site.2.0 Poor
Jan 2021
Pros:
The staff was awful, rude, dismissive.2.0 Poor
Jan 2021
Cons:
The rarte was diferente From your website when ingot to the Alamo counter Very disappointed6 locations in Mexico City
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Reviews
10.0 Wonderful
Aug 2019
Pros:
Miguel and Diana were very friendly and hekofuyCons:
Everything was super4.0 Mediocre
Apr 2019
Cons:
They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened2.0 Poor
Nov 2017
Pros:
Nothing..Cons:
The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.2.0 Poor
Nov 2017
Pros:
NothingCons:
They overbooked themselves and canceled my reservation.2.0 Poor
Jul 2017
Pros:
I didn't like itCons:
The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.2.0 Poor
Jun 2017
Pros:
Price was supposed to be greatCons:
Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.5 locations in Mexico City
Filters
Reviews
4.0 Mediocre
Mar 2020
Pros:
The woman who helped me was exceptional!Cons:
The system said $1.50 for the day, that was not true. The car was not full: within two blocks, the first line was down. There were no manual transmissions available...2.0 Poor
Jan 2020
Pros:
Car was not available. The reservation through Kayak was completely useless and jeopardized my entire trip. I will never use it again.Cons:
Yes, everything!10.0 Wonderful
Oct 2019
Pros:
Everyone was friendly, well mannered and very professional.Cons:
Everything was so nice, that I can not find one thing to suggest to do better.10.0 Wonderful
Sep 2019
Pros:
Great car, good value.Cons:
Insurance coverage could have been more clearly explained.2.0 Poor
Nov 2018
Cons:
I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars5 locations in Mexico City
Filters
Reviews
2.4 Poor
Dec 2019
Pros:
Pick - Up Staff was available.Cons:
1. Drop off Staff was fast but checked the car 3 times to try and find dents or scratches to charge extra for. 2. After driving 1.5 hrs out of the city, the Key FOB started to malfunction and was sporadic in sending the single to start the car or lock/unlock the doors. This was anxiety producing as we were traveling for several days outside of the city. 3. Tire pressure light was on constantly 4. Car felt cheap even though it was a full-size sedan. 5. Car lacked power to merge on/off highways well and could barely make it up steep hills.4.0 Mediocre
Dec 2018
Cons:
I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.7.6 Good
Sep 2016
Pros:
Muy buen carro, confortable, perfectas condiciones,Cons:
Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno2 locations in Mexico City
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Apr 2024
2.0 Poor
May 2021
Pros:
NothingCons:
They false advertise. They had quoted me $118 for the whole week. When I arrived, they want to force you to take their “protection”. The rate went from $118 to over $500 It is a scam. There was another foreign customer there that was facing the same issue, These company is dishonest and want to take advantage of their customers. Stay away2.0 Poor
Jan 2021
Cons:
We never got a car!! It was a scam!4.8 Mediocre
Nov 2019
Cons:
It took a while to convince the overzealous agent to accept my credit card's CDW. He would just not acquiesce that Mexico City is indeed covered under worldwide CDW. Dropping off was quite hard to find where exactly to drive at the airport because there are no signs anywhere. The car could've had an electronic lock.2.0 Poor
May 2018
Cons:
Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible3 locations in Mexico City
Filters
Reviews
2.0 Poor
Mar 2021
Pros:
Nothing. Sixt sent us a SMS to tell us that the car would be ready at pick up time and asked to call them. I called and told me that the car was not available due to maintenance issue. First they blamed the broker Expedia and then they aknowledged the mistake was on their side. They did not even try to find a replacement car or solution.Cons:
Everything2.0 Poor
Nov 2018
Cons:
Upon arrival at the Mexico City airport Sixt rental company, I was told that there were no cars available. I explained to the representative that I had a reservation and she apologized stating that all cars had been checked out. Due to this error, I had to take. 2.5 hour bus ride to my destination followed by the same bus ride the next morning. I was extremely disappointed and inconvenienced. I will never use this company aagin.6.8 Okay
Nov 2016
Pros:
Pick up was typical. The vehicle was brand new and perfect for what we needed. The staff was very good.Cons:
There is a hidden refundable deposit fee of $1700 US dollars they charge at the rental office that was nowhere mentioned on the website.The Mexico city airport which is huge, is extremely difficult to navigate. No clear signage so it was impossible to relocate the drop off point. I was afraid I was going to miss my flight so I just left the vehicle curbside at the terminal, found the terminal rental office handed them the key and told them to deal with it.10 locations in Mexico City
Locations in Mexico City
Filters
Reviews
2.0 Poor
Jan 2024
2.0 Poor
Nov 2023
2.0 Poor
Apr 2021
Cons:
The price I thought I was paying and the price at the counter was triple. Why can’t the website be clear regarding cost?5.2 Fair
Jan 2020
Cons:
No car was available even with my reservation4.4 Mediocre
Jan 2019
Cons:
I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.10.0 Wonderful
Jan 2017
Pros:
Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.12 locations in Mexico City
Locations in Mexico City
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Jan 2020
Pros:
NothingCons:
When we arrived at the address for dollar, there was a rental place called firefly (never heard of them). They said my car was ready, but that the insurance was 100% over the rental price, and that there was no other way. So, a 900 rental was 1800x obviously trying to take advantage of us because of the dates. They said my booking did appear on their system but the price was other than the one stated. When I started arguing with them, a manager was called, and he said he could lower it a couple of dollars. I did not fall for their scam, and left without a car; I preferred to call an uber. Never again will I rent with either company, and you should be aware, they are using your app to scan people.3.2 Poor
Mar 2019
Pros:
no line.Cons:
return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.2.0 Poor
Jan 2019
Pros:
Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.3.6 Poor
Apr 2018
Pros:
Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with meCons:
They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues2.0 Poor
Mar 2018
Pros:
For 3 times less then dollarCons:
None