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3 locations in San José
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Reviews
2.0 Poor
Apr 2024
5.6 Fair
Mar 2020
Cons:
When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.6.8 Okay
May 2018
Pros:
Car was nice, good on gas.Cons:
If someone is renting from Costa Rica, you should tell them about the mandatory insurance purchase. My rental went from $63 to ~$400, by far my biggest expense this trip.5.6 Fair
Feb 2018
Pros:
New car and easy drop offCons:
When I booked the car and chose Thrifty the price was 175. At the end it cost me 540 with all taxes fees etc. There was no way to get it for 175. I feel I was misled and will not recommend10.0 Wonderful
Jan 2018
Pros:
Very friendly service. Threw in a GPS for $53.2 Poor
Jan 2018
Cons:
I had already bought insurance but was told it didn't work in Costa Rica and that I had to buy the insurance they provided. Nothing I said could change this. The insurance ended up doubling the price of the rental. I had also asked about the size of the SUV we were renting prior to arriving and was told it would hold 5 adults comfortably. Not hardly! Ended up having to pay an additional amount to have a somewhat larger SUV. Then on top of all that, they put a $950 deposit amount on my credit card making it unusable to me the rest of my trip. I have NEVER had a car rental company put that large of a deposit on my credit card. NEVER!! That pretty much wiped out my spending money as I only brought two credit cards with me for this trip. It really would have been nice to know all this additional expense before I arrived so I could have adequately planned.4 locations in San José
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10.0 Wonderful
Jan 2021
Cons:
Good service and reasonably priced. There are extras added to what kayak shows, but these are legitimate fees.3.6 Poor
Mar 2018
Cons:
We got stuck in traffic because of construction in Monteverde. It was beyond our control. They shut down the only street in or out for hours. We called Dollar Rental to let them know and they told us NOT TO WORRY and that we would NOT BE CHARGED EXTRA for running late as long as we got there before they closed at 11:30 PM. We got there at 10:30 PM and the guy that was checking us back in said, "Don't worry, you won't be charged extra for being a few hours late." However, when we went to pay, the guy at the front desk charged my credit card for an additional $60.51 for the few hours we were late. I told him that both the guy on the phone and the guy who checked us back in told us we would not be charged extra. He gave me a funny look and said, "Oops, they didn't tell me that and I already ran your card, so I can't reverse the charge now. You'll have to email corporate when you get back to the US and they will fix it for you." I emailed corporate over a week ago and never heard back from them. I will never be using Dollar Rental again.4.8 Mediocre
Jan 2018
Pros:
No restrictions on where I could go with the car. Air conditioning worked. Offered WiFi device for $5/day, and that worked great.Cons:
Reserved an automatic, but their computer didn’t show it, so I was forced to upgrade. Paid for insurance via Kayak, but told that was no good and that we were required to get additional insurance that cost more than $100. The shuttle to/from airport is slow, and we waited almost an hour to get to the airport after drop off. Car’s brakes stuck and needs new shocks.2.0 Poor
Apr 2017
Pros:
Dollar lured my family in with a low price listed on the internet. BUT it was only an empty promise as they made us pay nearly twice that amount upon our arrival to pick up our reserved vehicle.Cons:
My family paid in full online prior to my trip. We received a confirmation of both our payment and reservation. After arriving in our destination (Costa Rica) Dollar made us pay additional insurance and fees to obtain our car. With our young children in tow and after pleading with them for 2 hours we had to pay the additional money to drive away. A formal credit discard dispute has been filed. Stay away from this dishonest company.7.2 Good
Oct 2016
Pros:
Customer service at DollarCons:
Kayak misrepresented the vehicle. I booked a vehicle that could fit 7 with insurance. When I got there I found out the vehicle only seated 5 and the insurance I paid for through Kayak wasn't even basic insurance for this country. Ended up paying 400 more than originally quoted!! Could have saved almost 200 going directly through Dollar.4 locations in San José
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6.4 Okay
Feb 2019
Cons:
AVIS added a mandatory fee for insurance that was equally high as the advertised rental price. It doesn't make much sense to advertise a price for a rental if it's not possible to rent the vehicle for that price or anything close to it.One location in San José
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10.0 Wonderful
Mar 2024