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5 locations in San José
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2.0 Poor
Jan 2018
Pros:
Car and experience was fine, but....Cons:
After all was stated very clearly on the confirmation.... The agent at the desk required that I add insurance or not be able to rent the car. Of course, my credit card covers insurance, and this was a shock and dismay (and an extra hundred dollars!). Foul!!!!!!2.0 Poor
Jan 2017
Cons:
they did not have the car ready and told us to call within 4 hours. this delayed our trip and exhausted us. Instead of waiting, we decided to go to their site and there were a multitude of cars available. They claimed that they did not have cars available, because many people had not returned them from the day before. Customer service was slow and it lagged the promptness needed to get in and out. Also, if you prepay insurance from the US, it will not work. You are obligated to purchase their insurance. Our reservation was worthless.2.0 Poor
Jan 2017
Cons:
When I came there was no SUV's. So I had to wait more 5 hours to get one.5 locations in San José
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6.4 Okay
Oct 2016
Pros:
Guys at the office were greatCons:
Radio not working!! Insurance purchased from Alianz not relevant (had to cancel)6.4 Okay
Sep 2016
Pros:
We were happy with the service and the vehicle in general was good. We did find our vehicle a bit squeaky and the shocks could have been replaced. Having seen the roads though, we understand why the vehicle was in the condition it was. The service was great and he took pity on us when he realized we weren't expecting the extra $800 in insurance and he threw in a GPS, which was a total life saver.Cons:
Please be aware that the cost of the vehicle rental does NOT include the insurance. The rental was estimated at $150 but when we got there, the mandatory insurance coverage took the total cost to $920 CAD. We had read about this, but we thought the credit card insurance covered it. With all the information printed out and in hand, we realized no cards will cover third party liability - which is mandatory there. The options were to put thousands down as a deposit and pay for any / some damages, or get full coverage for MUCH more per day. Please keep this in mind when booking a vehicle. And a 4 wheel drive is an absolute must if you want to drive any of the 'roads' in hard to reach but beautiful places.4 locations in San José
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7.2 Good
Apr 2017
Pros:
We rented an SUV from Alamo for three months in Costa Rica. The first SUV had a transmission problem and Alamo replaced it with a maintenance free vehicle. The vehicle ran fine for the remaining 2 1/2 months.Cons:
Our contract with Alamo was in dollars. However, Alamo in Costa Rica converted the charges to colons at the a favorable exchange rate for Alamo. This ruse is a way for Alamo to squeeze more money from unsuspecting Gringos. To resolve this problem I had to contact Alamo's corporate office in the U.S.2.0 Poor
Jan 2017
Pros:
Nothing, they didn't even have a car for usCons:
After traveling from Boston for 9 hours we arrived to San Jose, CR. We had a whole vacation planned out and these people told us they had no car. They offered us a shuttle to San Jose and promise to call us the next day with a car. It never happened. We end up renting a car with budget but this services was a nightmare. DO NOT, DO NOT USE THEIR SERVICE!!!4 locations in San José
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6.4 Okay
Feb 2019
Cons:
AVIS added a mandatory fee for insurance that was equally high as the advertised rental price. It doesn't make much sense to advertise a price for a rental if it's not possible to rent the vehicle for that price or anything close to it.One location in San José
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10.0 Wonderful
Mar 2024
2 locations in San José